Contact Us
Contact SignatureScents
We are always happy to assist you.
Whether you have a question about a fragrance, need help with an order, would like an update regarding shipping, or need assistance with a return or refund, our customer support team is here to help.
Customer Support
Email:
support@SignatureScents.space
Phone:
0499 118 472
Business Address:
SignatureScents
53 Nickson St
Surry Hills NSW 2010
Australia
Order Support
When contacting us about an existing order, please include your:
- Full name
- Order number
- Email address used during checkout
- Brief description of your request
Providing this information will help us locate your order and assist you more efficiently.
Shipping Questions
We provide free worldwide shipping on eligible orders.
Estimated delivery time is generally 7–10 business days after the order has been processed and dispatched.
Delivery times may occasionally vary due to customs procedures, local postal services, public holidays, weather conditions, or other circumstances outside our reasonable control.
Returns & Refunds
We offer free returns and refunds within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.
Please contact us before sending a return so that our support team can provide the correct return instructions.
Customer Care
We aim to respond to customer enquiries as quickly as reasonably possible during normal business days.
Thank you for shopping with SignatureScents.space.