Refund policy
Return & Refund Policy
Last Updated: August 2026
At SignatureScents.space, customer satisfaction is important to us. We want you to feel confident when purchasing fragrances from our store.
We offer free returns and refunds within 30 days of delivery, subject to the terms outlined below.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To begin a return, please contact:
Please include your order number, full name, and the reason for your return.
Do not send a product back before receiving return instructions from our customer support team.
2. Return Eligibility
To help us process returns efficiently, returned products should generally:
- Be returned within the 30-day return period
- Include the original product and packaging where reasonably possible
- Include all accessories, inserts, or components supplied with the product
- Not show excessive damage caused after delivery
If you received a defective, damaged, leaking, incorrect, or incomplete product, please contact us promptly.
3. Free Returns
Eligible returns submitted within the 30-day return period are provided free of charge.
Our support team will provide instructions regarding how and where your item should be returned.
Products returned without contacting us first may experience processing delays.
4. Damaged or Incorrect Products
Please inspect your order after delivery.
If your fragrance arrives:
- Damaged
- Broken
- Leaking
- Incorrect
- Missing an item
- Materially different from what you ordered
please contact us as soon as possible at support@SignatureScents.space.
Where appropriate, we may ask you to provide photographs of the product, packaging, and shipping label so we can review the issue.
After verification, we may provide a replacement, refund, or another appropriate resolution.
5. Refunds
Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used when placing the order.
Although we process approved refunds as promptly as reasonably possible, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
6. Order Cancellations
If you wish to cancel an order, please contact us immediately.
We will make reasonable efforts to cancel the order before it has been processed or dispatched.
If the order has already entered fulfilment or has been shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy.
7. Exchanges
If you would like a different product, please contact our customer service team.
Depending on the circumstances, the fastest solution may be to return the original product for a refund and place a new order.
8. Lost Packages
If your tracking information indicates that your order has been delivered but you cannot locate it, please first check:
- Around your property
- With household members
- With neighbours where appropriate
- With the local delivery carrier
If the package still cannot be located, contact us and we will assist you in reviewing the shipment.
9. Contact
For return and refund questions:
SignatureScents
53 Nickson St
Surry Hills NSW 2010
Australia
Email: support@SignatureScents.space
Phone: 0499 118 472