Terms of service

Terms of Service

Last Updated: August 2026

Welcome to SignatureScents.space.

These Terms of Service govern your use of our website and your purchase of products from SignatureScents. By accessing our website, creating an order, or purchasing a product, you agree to these Terms.

1. General Terms

SignatureScents operates this website to provide customers with access to perfumes, fragrances, Eau de Parfum and related products.

Throughout these Terms, the words “we,” “us,” and “our” refer to SignatureScents.

The words “you,” “your,” and “customer” refer to visitors, customers, and users of our website.

2. Online Store Use

By using our website, you agree to use it only for lawful purposes.

You must not use our website:

  • For fraudulent activities
  • To violate applicable laws
  • To interfere with the operation or security of the website
  • To transmit malicious software
  • To attempt unauthorised access to systems or customer information

We reserve the right to restrict access where fraudulent, abusive, or unlawful activity is reasonably suspected.

3. Product Information

We make reasonable efforts to present product descriptions, sizes, characteristics, fragrance categories and images accurately.

However, packaging, colours, presentation, labels, or other minor product characteristics may occasionally vary.

The way a fragrance smells can also be subjective and may vary depending on personal preference, skin chemistry, environment, and other factors.

4. Prices

Prices displayed on our website are subject to change without prior notice.

The price applicable to an order is generally the price displayed when the customer completes checkout, unless an obvious pricing or technical error has occurred.

5. Orders

After placing an order, you may receive an order confirmation electronically.

Receiving an automated order confirmation does not necessarily mean an order has completed all verification and fulfilment procedures.

We reserve the right to refuse or cancel an order where reasonably necessary, including cases involving:

  • Suspected fraud
  • Payment failure
  • Incorrect pricing
  • Stock availability problems
  • Technical errors
  • Incorrect customer information

If we cancel a paid order, an appropriate refund will be issued.

6. Payment

Customers must provide valid and accurate billing and payment information.

Payment processing may be performed by third-party payment providers available through our Shopify checkout.

We do not guarantee that every payment method will be available in every country.

7. Shipping

SignatureScents offers free worldwide shipping on eligible purchases.

Estimated delivery time is approximately 7–10 business days.

Delivery estimates are not guaranteed delivery dates. Delays may occur due to customs, postal services, carrier operations, weather, public holidays, incorrect addresses, or circumstances beyond our reasonable control.

Please review our Shipping Policy for further information.

8. Returns and Refunds

SignatureScents offers free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.

Customers should contact us before returning a product.

9. Accuracy of Customer Information

You are responsible for providing accurate:

  • Name
  • Delivery address
  • Billing information
  • Email address
  • Telephone number

We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer, except where applicable law requires otherwise.

10. Intellectual Property

Unless otherwise stated, website content belonging to SignatureScents, including original text, graphics, store design elements and branding, may not be copied, reproduced, distributed, or commercially exploited without permission.

Third-party trademarks, product names and brand names remain the property of their respective owners.

11. Third-Party Services

Our website may rely on third-party services including:

  • Shopify
  • Payment processors
  • Shipping providers
  • Analytics services
  • Other technology providers

Your interaction with certain third-party services may also be governed by their own terms and privacy practices.

12. Website Availability

We aim to keep SignatureScents.space available and functioning properly.

However, we cannot guarantee uninterrupted access at all times. Temporary interruptions may occur due to maintenance, upgrades, technical problems, or circumstances outside our control.

13. Limitation of Liability

To the extent permitted by applicable law, SignatureScents will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or products.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.

14. Changes to These Terms

We may update these Terms periodically to reflect changes to our operations, services, policies, or legal requirements.

The latest version will be made available on this website.

15. Contact Information

Questions about these Terms may be sent to:

SignatureScents
53 Nickson St
Surry Hills NSW 2010
Australia

Email: support@SignatureScents.space
Phone: 0499 118 472